dewa99 Casino & Sportsbook Data Care

This page describes what we collect when you use dewa99 and how we keep that data protected. We understand that your personal information — your name, identity document, banking details, and gaming history — is sensitive. Our privacy practices are designed to respect your information while meeting legal and regulatory requirements in the jurisdictions where we operate.

We operate dewa99 across multiple countries with different data protection laws. Some users access our platform from Jakarta, others from Surabaya, Bandung, Medan, or Semarang. Regardless of your location, we apply consistent principles: we collect only what we need to verify your account and process payments, we do not sell your data to third parties, and we keep your account secure through encryption and access controls.

Below we explain what data we collect, why we collect it, how long we keep it, and what rights you have over your information.

Data We Collect on dewa99

We collect different categories of information depending on how you use dewa99. Some information you provide directly; other information we gather automatically.

Account registration data: When you join dewa99, we collect your email address, phone number, full name, date of birth, and a password. We also ask for your preferred language and time zone.
Identity verification (KYC): To comply with anti-money-laundering rules, we require you to upload a government-issued ID and proof of address before you can withdraw funds. We store copies of these documents in encrypted form.
Banking and payment information: When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank transfer, we record your transaction details (amount, date, payment method). We do not store your e-wallet or bank credentials; payment processors handle those securely.
Gaming activity: We track your wagers, bets, and results across all dewa99 games — Liga 1 football, MotoGP, Evolution Gaming live tables, slots, and esports. This data helps us calculate your weekly cashback, manage your VIP tier, and detect problem gambling patterns.
Device and usage data: Our servers log your IP address, browser type, device type, and access times. This helps us prevent fraud and improve platform performance.
Cookies: We use cookies to remember your login session, language preference, and betting history. Third-party analytics services may also set cookies to help us understand how you navigate dewa99.

How We Use Your Data on dewa99

We use the information we collect for specific, legitimate purposes:

Account management: We verify your identity, process deposits and withdrawals, and manage your wallet balance.
Promotions and loyalty: We calculate your weekly cashback, track your VIP tier progression, and determine your eligibility for referral bonuses and seasonal offers.
Legal compliance: We are required by law to detect money laundering, terrorism financing, and fraud. We use your data to perform these checks.
Platform improvement: We analyze gaming trends and user behavior (in aggregate, not individually) to improve our odds, add new markets, and enhance the user experience.
Customer support: When you contact our team with a question or problem, we use your account data to assist you.
Security: We monitor for unauthorized access attempts and unusual account activity.

Automated decision-making: We do not make decisions about your account (approval, tier assignment, bonus eligibility) purely by algorithm. A person reviews flagged accounts before any restrictions are applied.

Third Parties and Data Sharing on dewa99

We do not sell your personal data to advertisers, data brokers, or other companies for profit. However, we do share your information with trusted service providers who help us operate dewa99:

Payment processors: mobile banking, local payment, online payment, e-wallet, and our bank partners receive your transaction information to process deposits and withdrawals.
Identity verification services: We use third-party providers to verify your government ID against official records.
Gaming partners: Evolution Gaming receives your gaming activity on their live tables so they can settle bets accurately.
Analytics services: Google Analytics and similar tools receive aggregate (non-personal) data about how users navigate dewa99.
Legal and law enforcement: If we receive a valid court order or legal request from authorities, we may be required to share your data.

All third-party processors are contractually bound to protect your data and use it only for the purposes we specify.

How Long We Keep Your Data

We keep your account data (name, email, phone, ID documents) as long as your account is active and for a reasonable period after closure — typically five years for regulatory and tax compliance purposes. Gaming history (bets and results) is retained for the same duration. Payment records are kept for seven years to satisfy anti-money-laundering requirements.

Cookies typically expire after one year of inactivity. If you request deletion of your account, we remove your personal data after the retention period unless we are legally required to keep it.

Note: We cannot delete data if you have an outstanding withdrawal request or unresolved dispute. We retain that data until the matter is fully resolved.

Your Rights on dewa99

Depending on your jurisdiction, you may have the following rights over your data:

Access: You can request a copy of all personal data we hold about you.
Correction: You can update your name, email, or other account details in the Settings section of your account.
Deletion: You can request that we delete your account and associated data, subject to legal retention requirements.
Portability: You can ask us to export your data in a standard format.
Objection: You can opt out of marketing emails and non-essential analytics.

To exercise any of these rights, contact our support team through your account dashboard or email us at the address in our legal notice

Security Measures on dewa99

We protect your data using industry-standard practices: encryption (HTTPS for web traffic, encrypted storage for sensitive documents), firewalls, access controls, and regular security audits. Our servers are located in secure data centers with redundant backups.

However, no online system is completely risk-free. We cannot guarantee absolute security. We recommend you use a strong, unique password, enable two-factor authentication on your account, and never share your login credentials with anyone.

Cookies and Tracking Technologies

We use cookies to store your session token (so you stay logged in), your language preference, and your betting history within your current session. These are essential to platform function and cannot be disabled without breaking your account access.

We also use optional analytics cookies from Google Analytics. These track aggregate user behavior (how many users click each button, how long they spend on each page) but do not identify you personally. You can disable these in your browser settings or contact us to opt out.

Data Transfers Outside Your Country

dewa99 operates across multiple countries. Your data may be transferred to and stored on servers outside your jurisdiction — for instance, your information might be processed in a different Southeast Asian country or on cloud servers in another region. Wherever your data travels, we ensure it receives the same level of protection as in the country where you join us.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or through a prominent notice on dewa99. Your continued use of the platform after such notice constitutes acceptance of the updated policy.

Contact Us About Your Data

If you have questions or concerns about how we handle your data on dewa99, please contact our support team. You can reach us through the Help section in your account or via email using the contact details in our legal noticeWe aim to respond to data requests within ten business days.

If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

Our Commitment to Your Privacy

We recognize that your trust is essential. We collect your data only when necessary, use it only for legitimate purposes, protect it with industry-standard security, and give you control over how it is used. We do not sell your information, and we share it with third parties only when required for account management or legal compliance.

Our privacy practices are designed to balance your privacy rights with our responsibility to operate a safe, compliant gaming platform. If you have any concerns about your data or believe we have violated this policy, please contact our support team immediately.